Returns & Refunds

We accept returns, refund or exchanges for any item that has a manufacture defect, shipping damage or if by some means we shipped the wrong item.

We will accept returns and refund on any item if you choose after purchasing you don't like it for some reason. All items are as described in the list size and color. You will be responsible for return shipping on these items. You will be refunded the cost of the item not the cost of shipping.

1 - You must get return authorization for all return with-in 14 day of purchase.

 2- All items must be return in new condition with-in 30 days of purchase.

 3- All return must be returned to:

Hope Life Clothing
343 4th Ave #2
Troy NY 12180

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Missing, Loss, or returned packages(if applicable)
   If an order is returned to us marked undeliverables we may or may not reship the order if the reason is unclear. If a package is lost or returned due to something like incorrect shipping information you will be held responsible for the cost of re-shipping, we may not reship the order if it is lost for a reason like an incorrect shipping address. Some items that come from overseas "AOP & DTG" are destroyed if delivery fails.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@nawears.com .

Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  support@nawears.com and send your item to: Hope Life Clothing 343 4th Ave #2, Troy NY 12180

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Hope Life Clothing
343 4th Ave #2
Troy NY 12180

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Unless return is do to defect, damage or wrong item then we have you covered.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.